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San Jose, Calif. – June 12, 2025 — Nile, a visionary in autonomous enterprise networking, today announced Nile Experience Intelligence (NXI), a breakthrough generative AI engine designed to proactively detect and resolve issues across enterprise networks—before users or IT teams ever notice them.
NXI builds on Nile’s existing industry-leading, financially-backed performance guarantee, which consistently delivers secure, high-performing wired and wireless access as a service. While many vendors are racing to add AI to reactive systems, Nile is moving beyond alerts and dashboards—to true, closed-loop automation.
“We’re already delivering the best user experience in the industry,” said Suresh Katukam, Chief Product Officer at Nile. “NXI pushes this even further. It’s about finding the needle in the haystack—before it becomes a problem.”
Purpose-Built for Autonomous Service Optimization
NXI was not built for today’s IT teams to manage or interpret—it was built to power Nile’s AI Automation Center. Its purpose is to continuously fine-tune the service, ensuring that user experience across all Nile customers stays optimal without human intervention.
By analyzing billions of telemetry events daily, NXI enables:
- Autonomous detection of hidden anomalies that may affect user experience
- Real-time root cause analysis that understands context across devices, users, and environments
- Seamless resolution executed by automation Softbots—without generating alerts or requiring manual interaction
Key NXI Capabilities:
- Always-on experience monitoring across all customer sites
- Proactive Fault Detection and Root Cause Analysis: Predictive-modeling based data analysis of billions of daily events, enabling proactive insights across Nile’s entire customer install base.
- Large Scale Automated Remediation: Leveraging the power of generative AI and large language models (LLMs), NXI automatically validates and implements resolutions through Softbots without manual intervention, virtually eliminating customer-generated trouble tickets
- Reduced mean-time-to-resolution (MTTR) across the board
Unlike rules-based tools that rely on human input, NXI is built on generative AI models trained on a massive dataset across Nile’s standardized architecture. NXI continuously learns, adapts, and improves—without requiring any intervention from IT.
Why It’s Only Possible with Nile
NXI is only possible because of the deterministic, standardized design of the Nile Access Service. While others operate fragmented, multivendor environments, Nile’s unified architecture enables consistent data collection, behavioral modeling, and automation across all customers.
This allows NXI to deliver what no other vendor can:
- Autonomous optimization at scale
- Real-time insights with zero configuration
- Guaranteed performance backed financially
About Nile
Nile is leading a fundamental shift in the networking industry, challenging decades-old conventions to deliver a radically new approach. By eliminating complexity and rethinking how networks are built, consumed, and operated, Nile is pioneering a new category designed for a modern, service-driven era. With a relentless focus on simplicity, security, reliability, and performance, Nile empowers organizations to move beyond the limitations of legacy infrastructure and embrace a future where networking is effortless, predictable, and fully aligned with their digital ambitions. For more information, visit nilesecure.com.
Media Contacts:
Lora Metzner or Valerie Christopherson
+1 949 929 7234
