We value the trust our customers place in our service. From developing our software to delivering the service to our customers, security is inherently designed in every element of the network. Every team member at Nile is required to follow mandatory security practices to ensure our customers are not affected by human risk. Our Security Team leads the service with continuous security programs and practices like frequent penetration testing, vulnerability assessments, and least-privilege access controls. As part of our commitment to security and transparency, we actively work with our partners and customers to share our process so they can participate in helping improve our service for all.
PROTECTING YOUR TRUST
We believe security starts and ends with people. In addition to leveraging automation as often and as much as possible, eliminating complexity and simplifying where we can, the human element needs to also be secured. That’s why Nile has developed a customer-centric culture with a security-first mindset.
First, we’ve made it extremely easy for engineers and other employees to raise security concerns and awareness. All of our employees are required to go through recurring security training. We also have processes to ensure employees practice safe security and detect when they deviate from normal behaviors.
We have provisions and processes in place to work with customers in case of an incident, or an unusual behavior is detected. Within our Security Operation Center (SOC), our analysts regularly test any security processes to ensure that best practices are followed. Our security processes utilize automation with human monitoring to ensure accuracy and reduce risk.
Our team empowers us to deliver first-class experiences to our customers. In order to protect our customers, the Nile Security Team uses a proactive recertification process to continuously review our external access posture and ensure that only the right resources will have the right access at the right time.
PROTECTING YOUR TRUST
Like each element of the Nile network, Nile’s Cloud Infrastructure is built with a security-first mindset and is designed to secure, encrypt, and protect our customers’ data.
Nile’s service is composed of different microservices, designed to be agile. From building to packaging these microservices, we follow industry best practices to secure them and continuously monitor them to detect unusual activities quickly.
Nile’s service is composed of different microservices, designed to be agile. From building to packaging these microservices, we follow industry best practices to secure them and continuously monitor them to detect unusual activities quickly.
We’ve created an agile and secure methodology for our CI/CD. For example, our team continuously scans for dependencies and ensures that the image repositories we use are secure. We use HTTPS in for communications between microservices.
All data is fully encrypted as part of our security design using widely accepted encryption standards like Advanced Encryption Standard (AES) and schemes like AES-GCM-SIV.
Resources with access to our cloud console have to use MFA to access the console, and their access is restricted to a set time with auto disconnect. All authentications are required to go through our SSO system.
Our strategy centers around the individual tenant’s identity and other constructs to guarantee tenant isolation. Every service uses the tenant scoping context for all interactions.
PROTECTING YOUR TRUST
Development of our software is designed with security from the beginning. We do not outsource any of our development and adopt industry best practices for agile development. Development of our platform is only performed by engineers that have gone through our Secure Software Development guidelines.
Examining applications and their interactions (both internal and external) through the lens of security. We have provisions and processes in place to work with customers in case of an incident, or an unusual behavior is detected. Within our Security Operation Center (SOC), our analysts regularly test any security processes to ensure that best practices are followed. Our security processes utilize automation with human monitoring to ensure accuracy and reduce risk.
Automatic security scanning is built into our CI/CD pipeline to identify Software Supply Chain vulnerabilities. Our developers understand open source software (OSS) can have vulnerabilities, so we have strict guidelines on which to choose while maximizing customer experience and performance. These guidelines are constantly reviewed and updated to ensure modern techniques and practices are used.
A multi-stage, multi-tool approach is used to identify vulnerabilities in packages in our images before they are deployed. Additionally, continuous application scans are conducted to detect issues and misconfigurations.
PROTECTING YOUR TRUST
As another important part of our security strategy, we’ve incorporated well-known tools to quickly and accurately give contextual information necessary to identify vulnerabilities. Our team has developed a systematic approach to handling these vulnerabilities from the time it is identified to raising tickets with engineering and deploying the patch.
Nile performs penetration testing regularly in-house and uses highly qualified 3rd party penetration testers. As part of our commitment to being transparent, we always share the penetration testing summary results when engaging with our customers.
PROTECTING YOUR TRUST
Nile uses multiple tools and applications within the company.. We understand that these tools and applications can be vulnerable to attackers looking for a way into our network. As such, we’ve created multiple processes within our strategy to ensure that the Nile service has not been compromised and customers’ data remain secured, encrypted, and protected.
Least-privilege access is done for all of our IT tools and Applications. We have an access review program that frequently checks for a user’s permission to ensure they are only given minimum access required to perform their duties. Multi-level approvals are applied by raising tickets to ensure separation of duties.
All employees must use multi-factor authentication (MFA) to log into our applications and services.
We use stringent security requirements utilizing questionnaires on a vendor’s security practice, feature support like SSO, and role-based access control for all 3rd party applications is mandated. These processes are closely followed every time a new application is onboarded.
The SOC 2 Type II is the gold standard for describing the security controls of cloud service providers. It provides a tremendous amount of detail about the security controls in place within an organization. It also includes the checks that an auditor applies to validate those controls have been in place over an audited time period. If you are interested in viewing Nile’s SOC 2 report, please contact our team for a copy.
ISO 27001 (formally known as ISO/IEC 27001:2005) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organization’s information risk management processes.
STAR encompasses the key principles of transparency, rigorous auditing, and harmonization of standards outlined in the Cloud Controls Matrix (CCM). Publishing to the registry allows organizations to show current and potential customers their security and compliance posture, including the regulations, standards, and frameworks they adhere to. It ultimately reduces complexity and helps alleviate the need to fill out multiple customer questionnaires.
Wi-Fi CERTIFIED™ is an internationally recognized seal of approval for products indicating that they have met industry-agreed standards for interoperability, security, and a range of application specific protocols. Certification means that a product has been tested in a variety of ways to validate interoperability with other Wi-Fi CERTIFIED equipment operating in the same frequency band. Wi-Fi CERTIFIED products undergo rigorous testing.
WHITE PAPER Read our compliance white paper to understand how Nile does compliance for well-known standards for financial organizations or organizations dealing with sensitive financial information.
COMPLIANCE & PRIVACY
Nile has applied privacy by design and privacy by default principles in its services right from the get go.
Nile constantly ensures that we collect only the minimum data necessary to support our service.
We require explicit consent of the customer to be obtained when accessing customer data during support or debugging issues. All of these access are recorded and made available to customers in Audit logs within their Nile Portal.
We have built and continuously developed a security-first mindset with strict training within the organization on how to deal with customer data (e.g. PII information).
