Nile Support Policy
Nile Support can be reached at:
[email protected] | |
Phone | 1-888-4-NILE-HELP |
Chat | Chat with an agent from Nile dashboard |
Nile Portal Ticket | Submit a support request via Nile support portal |
Scope of Nile Support
Nile Support covers development and production issues for Nile Services, along with other key components:
- “How to” questions about Nile services and features
- Best practices to help Customer successfully integrate, deploy, and manage applications with Nile
- Troubleshooting Nile API and SDK issues
- Troubleshooting operational or systemic problems with Nile resources
- Issues with Nile Portal, Equipment or other Nile tools
- Problems detected by Nile health checks
Nile Support does not include:
- Customer code development
- Debugging 3rd party Customer hardware, software and services
- Performing system administration tasks
- Customer Application and Database query tuning
- Configuration, administration, usage and troubleshooting third-party hardware, software and applications such as router, firewall, operating system, application and web servers, email, VPN, databases, and storage configuration
- Any services related to any products not provided by Nile or any services related to any SLA Exclusion(s).
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.