Nile Support can be reached at:
| [email protected] | |
| Phone | 1-888-4-NILE-HELP |
| Chat | Chat with an agent from Nile dashboard |
| Nile Portal Ticket | Submit a support request via Nile support portal |
Scope of Nile Support
Nile Support covers development and production issues for Nile Services, along with other key components:
- “How to” questions about Nile services and features
- Best practices to help Customer successfully integrate, deploy, and manage applications with Nile
- Troubleshooting Nile API and SDK issues
- Troubleshooting operational or systemic problems with Nile resources
- Issues with Nile Portal, Equipment or other Nile tools
- Problems detected by Nile health checks
Nile Support does not include:
- Customer code development
- Debugging 3rd party Customer hardware, software and services
- Performing system administration tasks
- Customer Application and Database query tuning
- Configuration, administration, usage and troubleshooting third-party hardware, software and applications such as router, firewall, operating system, application and web servers, email, VPN, databases, and storage configuration
- Any services related to any products not provided by Nile or any services related to any SLA Exclusion(s).