Share Via
Everyone at Nile was pushing hard to add new capabilities and deliver on tight timelines as we rolled into May. Time flies when you’re busy! As the ideas come rolling in we are constantly working to offer greater visibility, automation and optimization features that allow IT teams and our Service organization to streamline operating a Nile Access Service.
For May, our focus was on providing more information that helps determine if the network was experiencing issues or if problems were due to something else. Most IT professionals would refer to this as narrowing down, “mean time to innocence”. With a track record of cutting down help desk tickets by 90 to 99% at Nile, our goal is ensure that we keep it that way as we grow.
Let’s take a look at what May delivered:
- An improved Wi-Fi roaming experience
In today’s hybrid work environment it’s hard to tell where everyone will end up throughout the day while on campus or in a branch. This may cause oversubscribed access points to slow down transactions, so we’ve now added the ability to seamlessly adjust for wider bands across all 2.4GHz, 5GHz and 6GHz wireless frequencies.
The end result is a very consistent end user experience regardless of the devices they’re carrying and where they end up working from – on really busy days or on those quieter Friday afternoons.
- Troubleshooting DHCP issues made easier
When someone mentions that they can’t get on the network you rarely think to check the DHCP server first, but we do. In fact to ensure that your DHCP service is working properly we’ve enhanced the ability to provide more targeted “messages” tied to DHCP for better visibility and troubleshooting.
- Do you have a good Internet connection?
You can now quickly identify if users can’t get to their favorite applications due to your Internet connection having an issue. Just pop open your Nile Portal instance and we clearly spell it out. No guessing or chasing down wired and wireless network issues that don’t exist.
- Uplinks are key in the Nile Access Service
Because we isolate and require traffic inspection for every device, we’ve made it easier to set up uplinks from your Nile Service Block to your existing enforcement service, as well as monitor primary and secondary uplinks, and visually see where the port-to-port connections you’ve created on your Nile Portal dashboard start and terminate.
- Hidden SSIDs
For security purposes, some organizations prefer to not broadcast specific SSIDs. You can now go into the Nile Portal and selectively choose to turn on a Hidden SSID. Your choice. We do suggest an enterprise Wi-Fi security protocol though. Don’t assume a Hidden SSID offers the best security on its own.
Please don’t hesitate to contact Nile or click here to submit your questions or suggestions.
